Mayor and council ought to supervise Time Warner service

This morning, for the third or fourth time since Time Warner took over from Adelphia, my connection to the Internet has failed. Previously it has been for periods of a few minutes to a few hours.

This follows unacceptably slow e-mail service provided by roadrunner.com wherein mail would show up hours or days after being sent, and some would never show up at all. That problem, I was told by a technical person, had been caused by Time Warner attempting to route too much e-mail through equipment that couldn't handle the volume. It took weeks for that problem to be resolved.

As of now, Time Warner is delivering unacceptable Internet service to Newark. The mayor and council ought to be all over them for this. They work for the city and for the citizens.

Further, next time the contract comes up for bid, there needs to be a genuine bidding process and an assessment of how Time Warner has performed.