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Friday, July 18, 2008

Medicare Advantage took a hit while the press slept

While Congress and President Bush were talking about taking money away from Medicare Advantage subscribers and giving it to physicians, the press wasn't paying any attention, not that I detected. They weren't paying attention until it came time to pontificate about the righteousness of it, which is when The Advocate and some others gave it their editorial approval.

I doubt they understood the implications of what they were preaching, or backed their editorial positions by interviewing beneficiaries of different types of health plans.

Further, I doubt if Congress - including Senators Voinovich and Brown and Representative Space - understood what they were taking away by giving Medicare Advantage money to physicians. President Bush understood it and vetoed the bill because he said he favored paying physicians in full but getting the money to do so from a source other than Medicare Advantage providers.

He was shouted down by legions of AARP members and others who were whipped into a frenzy of ill-placed support, thinking they would lose medical services if physicians didn't get what they demanded. But what they probably didn't realize is that AARP is a seller of "Medigap" Medicare insurance and stands to lose sales to Medicare Advantage. In fact, if you read AARP stuff it's pretty easy to see that more than anything else the AARP is in the insurance business - period - with sales aimed at older people.

The differences among health plans available to seniors are complex and obscure, which is why special-interest insurers, such as AARP, find it easy to snocker old people such as me. Since I heard about the implications of the congressional override of the President's veto about three days ago, I have been trying to find out who the players are, what the score it, and what's at stake. I've spent hours on the Internet and elsewhere and I admit that I am still confused about some of it.

But you can count me among the extremely satisfied customers of Humana, one of the Medicare Advantage providers.

Here's how the Ohio Department of Aging (ODA) defines Medicare Advantage plans: "Unlike original Medicare, which is administered by the federal government, Medicare Advantage plans are provided by private insurers. The government pays the insurer a fixed monthly fee to provide services to each Medicare beneficiary under their care. Such plans are attractive because they offer the same basic coverage as original Medicare, along with additional benefits and services that original Medicare doesn't offer. They are designed to provide better services and lower out-of-pocket costs."

Some are better than others, of course, and some of these plans present some problems, but - again from the ODA - "Most Medicare Advantage plans, however, deliver as promised and have high customer satisfaction."

Count me among these folks. I've been a subscriber to Humana Gold Choice plan for about two years. It is affordable and user-friendly. It has health maintenance programs through education and such programs as "Silver Sneakers" (offering free membership at the YMCA, for instance) which are useful and greatly appreciated.

As for keeping up with medical bills, Humana is a Godsend. Unlike the old days of trying to find out what the insurance company has paid and what the government has paid, and what is still owed, Humana coordinates payment for health-care providers and communicates clearly about what's going on. Customer service by phone and Internet has, in my case, been perfect every time, and there are few if any other government or private services about which I can say that.

If the Medicare Advantage plans have indeed been submarined by this latest Congressional action, then there are a lot of seniors who may not know it yet, but who are about to lose money, lose time, lose some great services, and lose their tempers.

3 comments:

  1. come on bruce dont you ever write about anything that really matters?? or are you too busy drinking

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  2. Interesting, Bruce. I don't have any direct experience with Medicare yet, and I'm not really looking forward to the time when I must. But I've had a lifetime of experience with Bureaucracies. One of my personal sayings about that has been, "Bureaucracies will not tolerate excellence." It seems the health system you are talking about is excellent, so the bureaucracy must destroy it.

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  3. Thanks for your comment, Dave. Right on about bureaucracies. On reflection, though, I think these Medicare Advantage companies are more to blame for this failure than the press - they should have been screaming, making the press listen, and I guess they weren't.

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