New tools aid in policing web comments ...
... that’s the headline for a report by Editor & Publisher magazine which would be good reading for anyone interested in stopping rampant nastiness by local commenters.
It tells how the Knoxville Tennessee News Sentinel was forced to begin policing comments with the help of users.
Among changes was the requirement for real e-mail addresses that can be traced; encouraging reporters to read comments on their stories and respond; and not allowing comments for every article.
A newspaper spokesman said, "We became ruthless about deleting the mean [comments] and banning the trolls. We just tightened up. Our number of comments did go down when we became more aggressive."
In Connecticut, one group of newspapers temporarily disabled the reader comments function altogether.
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